Packaging Online Shop - FAQ's


Can you offer me a design sample?

Sample products can be designed for you in-house using CAD.

Can you provide me with a quotation so I can think about it?

Our quotations are available on request and can be created for various quantities of product you may be considering.



How easy is it to place an order?

Select the product you need and the quantity, add to basket – proceed to checkout when you are ready. To help you, we have set easy to read individual prices per item with discounts applied to higher volumes, should you wish to purchase them.

How can I track my order once its been placed with you?

You can easily track your order on request by contacting us by email 

How long does it take to ship my product?

Your items are despatched between 4-5 working days.

Do you offer FREE delivery?

FREE delivery is available for orders over £499.99 



How can I contact Customer Service at Packaging Online Shop?

We are available by telephone 01282 618666 Monday -Thursday  7am-5pm, Friday 7am-12.30pm or please email

Is it possible to return an item?

Yes. We offer refund or replacement after 30 days if the product is damaged.

How do you protect a high volume order in transit to me?

We deliver your items on pallets which are securely labelled and strapped to ensure they reach you in perfect condition.

Can you help me create a bespoke design for my chosen packaging?

Yes. We offer bespoke design services on an in-house basis.

Our products are available with original Fefco styles.